Dear Customers and Users of the Today Program

 

We recently had a system outage that affected many of you. For this inconvenience we are deeply sorry.

Please note that services related to usage of the Today Mastercard were not interrupted, cardholders could still make online and point-of-sale purchases or access their funds at ATMs, as always. The issue was with the mobile app and the portals due to third party processors as it relates to our back-end, complex ecosystem. Our team has worked day and night to get things right. Various technical issues, out of our direct control kept us from delivering a quick fix.

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We apologize sincerely for the interruption. We are confident that we are on the path to a better, faster, stabilized and robust solution for the long-term.

 

Sincerely,